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Shift Manager, Toronto

Job Number: J0118-0238
Job Title: Shift Manager, Toronto
Job Type: Permanent Full Time
City, Province: Toronto, Ontario
Job Category: Operations
Level: L1
Date Posted: January 12, 2018
Closing Date: January 26, 2018
Salary: Commensurate with experience


NAV CANADA, the country’s provider of civil air navigation services, with operations coast-to-coast-to coast providing air traffic control, flight information, weather briefings, aeronautical information, airport advisory services and electronic aids to navigation. With more than 4,600 employees, it has been named the world’s best air navigation service provider, fulfilling its vision to be one of the world’s most respected. Named a top 100 Canada Employer and top NCR employer, NAV CANADA provides a professional and fulfilling work environment for their employees. For more information, please visit the NAV CANADA website at www.navcanada.ca.

Are you interested in joining a dynamic fast-paced team? This may be the opportunity for you.

Reporting to the Manager, Area Control Centre Operations (MACCO), the Toronto Shift Manager is responsible for the oversight of the safe, cost effective, and efficient delivery and management of IFR and VFR services to NAV CANADA’s customers within the Toronto Flight Information Region. The Shift Manager achieves this through the effective management of IFR Controllers, Team Supervisors, and Air Traffic Operations Specialists. The Shift Manager could also manage VFR controllers and/or Flight Service Specialists.

As a well-qualified candidate, you have a minimum of 3-5 years supervisory or management experience in leading, mentoring and coaching a team in a unionized environment. You have demonstrated effective communications and relationship building skills to establish strong key relationships with internal and external key stakeholders. In addition, you have demonstrated success working in a team environment on multiple projects with changing priorities.

Condition of Employment
- Shift Work required


Lead by creating a collaborative environment that provides its employees direction, continuous learning and development, and commitment to a common vision and shared values.

Ensures safety and efficient delivery of ACC services by:
• Evaluating ACC performance and identifying safety-related issues;
• Ensuring ACC staff is current in all licensing requirements;
• Developing unit level processes in support of SMS and QA;
• Providing regular ACC performance reports to MACCO, including progress against corrective actions taken to improve ACC performance;
• Providing operational interpretation of policies, standards and procedures and identifying need for improvements as required;
• Conducting investigations and recommending corrective action in accordance with the Just Culture principles;
• Coordinating special flight requirements and activities with the National Operations Centre and Shift Managers in adjacent FIR’s;
• Partnering with Site Managers and team leaders in Towers, FSS and FIC with determinations in areas of National or FIR protocol;
• Providing operational direction relating to the impact of equipment outages within the FIR.

Identifies and provides leadership to the implementation of new technologies contributing to resource and service improvements.

Develops and maintains strong relationships within the FIR, advocating for an engaged and motivated workforce, building skills to leverage capabilities of diverse groups of individuals, and maintaining a collaborative and effective employee relations working environment.

Partner with Operational Training in the delivery and support of on-site operational training initiatives and/or programs.

Partners within key stakeholders within Operations and collaborate with other business units, users and customers in order to proactively monitor and respond to customer needs and enhance efficiencies.

Reviews operational budgetary plans, allocate and manage material, financial and human resources to meet future business needs and priorities.


Completion of secondary school.

Language Requirements


The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily and clearly on the subject line of their application if they are a woman,an Aboriginal person, a person with a disability or a member of a visible minority group.

NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.

We thank all applicants for their interest; only those selected for an interview will be contacted.