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Senior Technical Writer (Senior Information Developer)

Job Number: J0118-0363
Job Title: Senior Technical Writer (Senior Information Developer)
Job Type: Permanent Full Time
City, Province: Ottawa, Ontario
Job Category: Operations
Level: ATP--7
Date Posted: January 10, 2018
Closing Date: January 23, 2018
Salary: $77,884.00 - $97,354.00/Year


Salary Range: $77,884 - $97,354
Ottawa, ON

Reference Number: IRC68488
NAV CANADA is the private company that owns and operates Canada’s civil air navigation service (ANS) and guides the world’s aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4,600 employees located from coast to coast, we offer some of the most exciting careers in the field of aviation.

We are looking for a motived Senior Technical Writer to join our team. You will work as a key member of the Operational Publications team designing, developing, producing and distributing NAV CANADA’s operational publications used nationwide.

This position requires a person with excellent technical communication skills who can work collaboratively in a cross-functional team.. The ideal candidate will be passionate about information architecture, content development and advanced publishing technologies to produce high-quality publications.

As a 2016 NCR Top Employer and 2017 Canada’s Top Employer, we offer a total compensation package that includes:

• Competitive Base Salary and Leave Structure
• Health Care and Dental Care Plan (with additional Health Spending Account)
• Defined Benefit Pension Plan
• Opportunities for professional and personal development and growth


• Re-engineering a variety of publications—in consultation with operational personnel, training specialists, on-the-job instructors, subject matter experts, and other stakeholders.
• Migrating content from unstructured source material to a DITA-based XML format
• Participating in an iterative, cross-functional content development workflow to ensure stakeholder requirements are met.
• Working with leading-edge tools to produce accurate and engaging information products, while ensuring that content complies with industry-standard editorial conventions, structured templates, and international best practices.
• Preparing, posting, and maintaining information on the corporate intranet and the outward-facing extranet to share in-progress and final content and obtain reviews and feedback


• A Bachelor-level degree or equivalent training and experience that demonstrates proficiency in technical communications.


• Experience with structured XML authoring tools such as Adobe FrameMaker
• Experience in the visual design of technical information
• Experience in the latest best-practices and standards of project management
• Experience in Information architecture and the ability to employ current theories and principles.
• Experience in information development for modern multimedia distribution
• Experience in training methodologies including the development and presentation of workshops and computer-based assistances.

Language Requirements

Bilingual* (English, French)
* Language requirements are bilingual. However, in the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. Both bilingual and unilingual candidates are encouraged to apply.


Enhanced Reliability

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily and clearly on the subject line of their application if they are a woman,an Aboriginal person, a person with a disability or a member of a visible minority group.

NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.

We thank all applicants for their interest; only those selected for an interview will be contacted.