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Senior Systems Support Technologist

Job Number: J0118-0017
Job Title: Senior Systems Support Technologist
Job Type: Permanent Full Time
City, Province: Ottawa, Ontario
Job Category: Engineering
Level: ANS-TEC-3
Date Posted: January 2, 2018
Closing Date: January 23, 2018
Salary: $79,353.00 - $110,191.00/Year


Organization: Engineering - Business Development - Technology Solutions
Salary Range: $79,353 - $110,191
Ottawa, ON

Reference Number: IRC68153

NAV CANADA is a private company that owns and operates Canada’s civil air navigation service (ANS) and guides the world’s aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4,600 employees located from coast to coast to coast, we offer some of the most exciting careers in the field of aviation. Our Engineering team is responsible for developing technical specifications for systems to meet operational requirements with a strong focus on quality and efficiency.

We are seeking an experienced Senior Systems Support Technologist to join our Engineering - Business Development - Technology Solutions team! This is an exciting opportunity in a unique field!

What you will be doing:
Performs strategic planning and support services as part of the System Architecture and Product Development team within Commercial Business Development. Duties include expert technical support for Business Development activities, Customer and Tradeshow demonstrations, and strategic product planning including innovation and standardization initiatives.

We are looking for someone who is able to adapt to changing priorities and meet new challenges and is a strong team player. Are you interested?

As a 2017 Canada and National Capital Region (NCR) Top Employer, who also ranked second on the Forbes list of Canada’s Best Employers, NAV CANADA offers a total compensation package that includes:

• Competitive Base Salary and Leave Structure
• Health Care and Dental Care Plan (with additional Health Spending Account)
• Defined Benefit Pension Plan
• Opportunities for professional and personal development and growth


• Successful completion of secondary school and completion of a full time post-secondary 3 year program in electronics technology at a recognized institution or an equivalent combination of education and experience.


• Extensive experience in installation, configuration, administration and supporting of Linux and/or Microsoft Windows Operating Systems as well as ATM server and workstations applications.
• Experience in the life cycle support of deployed safety critical systems including the development and modification of installation and user documentation for new or existing systems including testing and verification.
• Experience in the coordination of small to medium sized projects and external customer interaction.
• Extensive technical experience on IIDS/EXCDS/NARDS or INTAS including supporting systems such as ONLINE and WARP systems.


• Knowledge of the operations and architecture of systems, computers, workstations and software, hardware and interconnection configurations.
• Knowledge of engineering & operation processes and procedures for software and hardware development, implementation and life-cycle management.
• General knowledge of project management techniques tools and processes. Including contract / procurement processes.
• Knowledge of ATC or similar operations, business functions including International customers, competitors, suppliers and partners in the ATM industry.


• Ability to work independently with minimal direction or supervision at customer sites.
• Ability to analyze, evaluate, and develop solutions to problems relating to: new requirements and existing systems / equipment; the impact of new systems / equipment and projects on existing systems / equipment; problems encountered during implementation of a new project; and, problems related to equipment and related specialized software beyond site expertise.
• Ability to work in a team environment and communicate effectively orally and in writing with management, colleagues and stakeholders.
• Ability to travel to international locations and working on site.
• Ability to set priorities and organize work

Personal Suitability

• Sound judgement, thoroughness, and adaptability.
• Positive attitude, sense of initiative, service and results oriented, self-motivated, stability, reliability and persistence.
• Maintain good and effective interpersonal relationships, cooperation, tact and diplomacy with peers and managers.
• Demonstrates openness to change and resiliency in the change process, open to new ideas.

Other conditions of employment:
• Valid driver’s license required.
• Valid Passport
• Willingness to travel

Language Requirements



Enhanced Reliability

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily and clearly on the subject line of their application if they are a woman,an Aboriginal person, a person with a disability or a member of a visible minority group.

NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.

We thank all applicants for their interest; only those selected for an interview will be contacted.