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Service Desk Specialist - Bilingual

Job Number: J1017-0813
Job Title: Service Desk Specialist - Bilingual
Job Type: Temporary Full Time
Job Length: 6 months
City, Province: Ottawa, Ontario
Job Category: Information Technology
Level: CS--2
Date Posted: January 8, 2018
Closing Date: January 22, 2018
Salary: $73,063.00 - $88,972.00/Year

Overview

Our Information Management team is growing and we are looking for candidates who are motivated and want to work with this high performing team.

The Service Desk (Help Desk) team keeps the lights on and enables our employees across the country to work with technology, while delivering a great customer experience.

As our Service Desk (Help Desk) Specialist for Client Computing, you will be the first point of contact for NAV CANADA’s employees utilizing Information Management’s infrastructure, applications and solutions, via the phone, self-serve portal and email.

Accountabilities

• Provide first & second level technical support & incident resolution, in a friendly, professional and customer focused manner.
• Route tickets to other groups according to established support and escalation guidelines.
• Record service details in a ticket tracking system.
• Fulfill requests for IT related goods and services according to established guidelines and procedures

Education

• Graduation from a recognised university or community college with an acceptable specialisation in computer science or information systems; or equivalent combination of education, training and experience.

Experience

• 3-5 years of knowledge and experience in the Information Technology field, with a focus in technical support and customer service
• Experience administering and supporting Active Directory.
• Experience in supporting and troubleshooting PC’s, mobile devices, multifunction devices etc.
• Experience installing and troubleshooting Microsoft Office, Windows based Operating Systems and other commercially available software
• Experience supporting Windows 10, Office 365 and Cloud Services
• Experience with wireless networks, VPN, tokens and browsers
• Experience with ticket tracking systems; knowledge of ITIL principles.

Language Requirements

Bilingual (French and English)

Security

Bilingual (French and English)

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily and clearly on the subject line of their application if they are a woman,an Aboriginal person, a person with a disability or a member of a visible minority group.

NAV CANADA is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require.

We thank all applicants for their interest; only those selected for an interview will be contacted.